Refund & Cancellation Policy

We understand that plans change. Our cancellation policy is designed to be fair to both our guests and our team. We don't issue cash refunds for guest-initiated cancellations — instead, eligible cancellations receive Elyonexus credit: a gift card valid for 1 year from the date of issue that can be used on any future booking, add-on, or experience.

Standard Booking Cancellations

Cancellations made 24 or more hours before your scheduled slot receive your full booking value as Elyonexus credit. This credit is valid for 1 year from the date of issue, can be redeemed in part or in full, and can be combined with card payment on a future booking. Cancellations made less than 24 hours before the scheduled slot, and no-shows, are not eligible for credit or a refund. A no-show is when you do not arrive during your booked 60-minute session window.

Rescheduling

Bookings may be rescheduled free of charge up to 24 hours before your session, subject to availability. Rescheduling requests made less than 24 hours before the session will be treated as a cancellation and rebooking.

If We Cancel

If Elyonexus cancels your session, or an attraction is unavailable for your booked experience, you'll receive a full refund to your original payment method or a free reschedule — your choice.

Private Booking Cancellations

Private event and corporate cancellations follow a separate policy outlined in the event contract. A non-refundable deposit applies. Please contact our events team for details.

Gift Cards & Elyonexus Credit

Gift cards and Elyonexus credit are valid for 1 year from the date of issue and cannot be exchanged for cash. No GST is charged when a gift card is purchased — applicable tax is charged when it's redeemed for a taxable product or service. Lost or stolen gift cards cannot be replaced.

Exceptional Circumstances

In cases of severe weather or other circumstances beyond anyone's control, we will work with you to reschedule or provide credit. Please contact us as soon as possible.

How to Cancel

To cancel a booking, please contact us at support@elyonexus.com during our operating hours (10:00 AM – 10:15 PM, daily). To assist us in processing your request efficiently, please include your booking reference number and the details used during the booking process.